Payments and service requests
Last updated: October 18, 2026
This policy explains how Hello Passaic handles cancellations, refunds, renewals, and billing concerns for services purchased directly from us.
It covers paid listings and promotion across our Businesses, Properties & Rentals, Jobs, Events, and Classifieds directories, along with profile setup, sponsored content, social media promotion, video, website design, maintenance, and SEO services.
Review your order before purchasing. Your order or proposal identifies the price, deliverables, duration, and any service-specific cancellation terms. A separately accepted written agreement controls where it differs from this policy, subject to applicable law. Nothing here limits rights or remedies that cannot legally be excluded.
There is no payment to refund for a free basic business listing, free ownership claim, or free factual correction. You do not need to purchase a paid service to request these.
Charges for other listing types, additional features, and promotion are described in the applicable submission options or order.
Canceling a paid upgrade does not automatically remove an underlying basic listing. Contact us separately if you want to request a correction, account closure, or listing removal.
Email info@hellopassaic.com or use our Contact Us page. Please include:
Send the request promptly. We may need to confirm your authority to change the order. We will explain the cancellation status, remaining charges, service end date, and any refund calculation.
Do not send passwords, full payment card details, or sensitive identification documents through email or the general contact form.
If you cancel before work begins, a paid listing or promotion goes live, or authorized outside costs are incurred, we will refund the amount paid for the canceled service.
If part of the service has already been performed, we will assess completed work, delivered services, and reasonable, nonrecoverable outside costs you authorized. Prepaid amounts for the remaining undelivered portion will be refunded.
We will explain any deductions. A payment is not automatically nonrefundable simply because the service is digital.
Paid publication and featured placement are separate services unless your order expressly combines them. Each is delivered for the listing, period, and features described at purchase.
If you request early cancellation after publication, we will refund the prepaid, undelivered portion, less separately agreed setup work already completed and authorized nonrecoverable costs, unless your accepted order provides a different lawful cancellation arrangement.
For a time-based placement without a different agreed calculation, the unused portion is calculated proportionally using the amount paid for placement and the remaining scheduled time.
Featured positions may rotate among eligible featured listings. Rotation or the absence of an exclusive first position is not a delivery failure when the placement operates as described in your order.
An upgrade does not extend the underlying listing’s publication period unless expressly stated. If the listing expires during a campaign, contact us so we can review the remaining service and applicable options.
Notify us promptly when a job is filled, an item or vehicle sells, a property is rented or sold, or an event is canceled. Update or remove the listing as appropriate.
These changes do not automatically make completed publication or promotion refundable. We will assess prepaid, undelivered services under your order and this policy.
A request to transfer remaining promotion to another listing or date requires our agreement. We will explain any eligibility conditions or price difference before making the change. You are not required to accept a substitute service instead of an approved monetary refund.
Profile services may include writing an introduction, organizing service information, preparing supplied photos, and setting up an expanded profile.
If you cancel after work begins, the reasonable value of completed work within the agreed scope may remain payable. We will refund the unused prepaid balance after accounting for that work and authorized nonrecoverable costs.
If delivered work does not match the agreed scope, identify the specific issue so we can assess a correction, completion of missing work, or an appropriate partial or full refund.
These services may involve planning, writing, design, production, editing, and publication on agreed channels. Each component may represent completed work.
If you cancel before publication, creative or production work already completed may remain payable. Prepaid amounts for undelivered work or publication will be assessed separately.
Once content has been delivered or published according to the agreed scope, requesting its removal does not by itself make the completed service refundable.
Report material errors or missing deliverables promptly. Depending on the circumstances, we will provide a correction, replacement delivery with your agreement, or an appropriate refund.
These projects follow the accepted proposal, including deliverables, milestones, revisions, fees, and payment schedule. A deposit is an advance payment toward the agreed project.
If you cancel, we will account for work completed, delivered milestones, and authorized nonrecoverable costs. Any remaining unused prepaid balance will be refunded.
Additional features or revisions outside the original scope require agreement on additional fees and timing. Delays in supplying materials, access, or feedback may affect delivery dates. We will discuss a revised schedule or project closure rather than automatically forfeiting all prepaid funds.
Corrections are assessed against the agreed deliverables. New preferences or added requirements may be treated as a separate change request.
Recurring billing applies only when the price, billing frequency, and renewal terms are disclosed and you expressly authorize them.
To stop future renewals, contact us or use an available account cancellation option. We will confirm the effective cancellation date.
Stopping renewal generally leaves the current paid period active until its scheduled end. If you also want current delivery to stop, state that in your request so we can assess the remaining prepaid service.
A renewal charged after a timely, effective cancellation will be reviewed and refunded if made in error. Deleting a listing, closing a browser, or stopping use of the platform does not necessarily cancel a separately authorized subscription.
If we cannot provide a purchased service, we will refund the amount paid for the undelivered portion.
If a material interruption affects an agreed paid placement, we will offer an appropriate extension, replacement placement with your agreement, or a refund for the affected portion.
Advertising and SEO services do not guarantee specific views, inquiries, applicants, tenants, attendance, sales, or search engine rankings. A lack of those outcomes alone does not establish that an agreed service was not delivered.
Paid listings must follow our Listing Guidelines and Terms of Use. Payment does not guarantee approval of prohibited or misleading content.
If we reject a submission before delivering the purchased service, we will refund the undelivered amount after accounting for any separately authorized work already completed.
If a listing is removed after publication, we will review the reason, services delivered, remaining obligations, and applicable law. Removal does not automatically forfeit all payments.
Projects may involve domain registration, hosting, software licenses, stock media, advertising spend, or other third-party purchases.
Costs incurred with your authorization may be nonrecoverable depending on the provider’s terms and cancellation options. We will identify relevant costs when explaining a refund calculation.
We do not deduct unrelated or unauthorized costs. Refund requests for purchases made directly from another provider must be directed to that provider.
This policy covers payments made directly to Hello Passaic for our services. It does not govern purchases or arrangements made with independent businesses, employers, property advertisers, event organizers, or classified sellers.
Contact the relevant party about:
Those parties’ agreements and applicable law govern their transactions. This distinction does not exclude responsibility that applicable law places on Hello Passaic for its own conduct.
Report duplicate payments, incorrect amounts, or unauthorized charges promptly. Include the payment date, amount, and invoice reference.
Approved refunds will normally be issued through the original payment method where possible. We will confirm the amount and notify you when the refund is submitted.
The time for funds to appear depends on the processor and financial institution. We will not require account credit instead of an approved monetary refund.
Contacting us does not limit your right to dispute a charge with your payment provider, contact a regulator, or exercise other applicable rights.
We may update this policy as our services change. The date above identifies the latest revision. Updates do not retroactively reduce refund rights under an accepted order.
For cancellations, refund requests, or billing concerns, contact Hello Passaic.
Email:
info@hellopassaic.com
Contact form:
Send us a message
Include your order details and the relevant listing link so we can review your request.